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LTL 101:Shipping Hazardous Materials

The U. S. Department of Transportation (DOT) has specific rules for shipping hazardous materials. SunteckTTS can help you determine the DOT hazardous class for your shipment and find contract freight carriers that meet DOT safety and transportation requirements. Hazardous materials are defined by the U. S. Department of Transportation in accordance with the Federal Hazardous Material Law

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Training Tuesday:Questions for the Sales Call

Knowing the questions you’re going to ask before you arrive at the customer’s desk or get them on the phone is essential to a productive sales call. The information you can collect from the customer through asking targeted questions with increase your chances of putting together a winning proposal after you’ve made your consultative sales

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Training Tuesday– Tips for Phone Calls & Voicemail

You can use the same tools when leaving a message as you do when speaking with a live gatekeeper: be aggressive, assume control, sound important, and be confident. Here are some tips that will help you be an effective communicator on the phone or through voicemail: Be clear and clever. Make sure you sound enthusiastic

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Training Tuesday:Closing Techniques – Part 2

Last week we mentioned 5 of our top 9 closing techniques you should try on your next sales calls. This week we’re addressing 4 more methods for confirming sales. 6.The “Testimonial” Close To build credibility and reassure the prospect that they’re making a wise decision, tell them about success others have had in working with

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LTL 101:Cubic Capacity

Do you know how cubic capacity can affect your shipments? Almost every LTL carrier has a cubic capacity rule in their rules tariff that may affect any of your shipments. LTL carriers impose minimum cubic capacity rules to effectively counter very light, fluffy shipments that take up more than their fair share of a trailer.

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Training Tuesday:Closing Techniques – Part 1

There are as many different closes as there are sales people, but there are some recurring techniques that may come in handy. While you may find that certain closes work better than others, that shouldn’t deter you from using a variety of closes or confirming techniques, depending on different situations. We’ve outlined the first 5

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Training Tuesday:10 Tips for Helping Dissatisfied Customers

Even the best company, with the best service, will occasionally make mistakes. What matters most is how you handle the situation when issues arise. We’ve included our top 10 tips to best help a dissatisfied customer. 1.Inform the customer as soon as you can – they’re going to find out one way or another –

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LTL 101:Volume Rates

Last Blog highlighted some Pick-Up and Delivery Tips. This week discusses the difference between Volume and Standard LTL moves. LTL carriers will impose limits within their tariffs (that vary with every carrier) to limit moving shipments that are too large for their network. Some carriers structure their operations to carry volume LTL shipments while others

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Training Tuesday:Countering Objections

If it weren’t for objections, everyone would be in sales. While none of us like objections, we must accept them as part of the business and learn how to overcome them. Your main goal when faced with an objection is to turn the objection around into a reason to purchase our service. If a prospect

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Training Tuesday:Increasing Sales Achievements

High achievers embrace new experiences more eagerly than average achievers, they leave their comfort zones more willingly, and as a result, become more familiar with the process of growing than others do. They also view the anxiety or pain involved in new challenges as a small price to pay compared to the new levels of

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