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LTL 101:Unexpected Charges

Did you know that many customers get invoiced at a much higher rate due to their shipments being “hit” with Cubic Capacity, Exceeds Linear Feet, or Oversize Dims? All three of these things are different and very expensive so pay close attention to what your customer is shipping. Cubic Capacity This is when a shipment

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LTL 101:Pick-ups and Deliveries

This week we are covering some of our top tips for easy, efficient, and cost-effective pick-up and delivery tips. Pick-Ups: Any pick-up (P/U) entered after 2:30 PM local time should be called into the carrier to insure availability, otherwise the request will roll over to the next day Lift Gate P/Us must be called into the

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LTL 101:Delivery Expectations & PODs

Last Blog we discussed educating our shippers in order to ensure our BOL is set up correctly and to avoid a possible dispute with the carrier regarding our invoice. This week we want to discuss educating our consignees so they know what to expect at the time of delivery. It is very important to educate

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Training Tuesday:Preparation Before the Sales Call

How many times have you been confronted by a salesperson that knows nothing about you or your business? Did they launch into a barrage of “situation” questions and expect you to answer all of them? Or, worse yet, the salesperson didn’t ask any questions, but instead jumped right into their presentation about something that you

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LTL 101:BOL Basics

This week revisits educating our shippers in order to ensure our BOL is set up correctly and to avoid possible disputes with the carrier regarding our invoice. Did you know LTL carriers employ “weight & inspection coordinators” whose sole responsibility is to catch the “bad guys” who list an inaccurate weight or class on their

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Training Tuesday:Building to the Sale

A good initial approach to a prospective customer is a crucial part of the sales presentation. All the selling skills in the world won’t matter if you don’t get your foot in the door. A lot of salespeople tend to beat around the bush, differentiate yourself by stating your name, the company you represent, and

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Training Tuesday:Mentors and Joint Sales

Mentors are an important part of becoming a successful salesperson. A mentor or helper could be a co-worker, manager, or someone in a similar field. Find a mentor who can offer advice, tips, experience and suggestions for improving your sales skills. Here’s a short list of our tips for getting the most from a relationship

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LTL 101:Reconsignment

Reconsignment – Here’s a shipping term that you might be familiar with if you’ve ever had a change of plans with your freight. A reconsignment happens when freight that is already in transit is re-directed from one delivery location to another. The charges associated with this can vary based on how far apart the delivery locations

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LTL 101:Drop Trailers

From time to time you may run into a drop trailer with one of your LTL shipments. A drop trailer is a trailer that is left at a location for an indeterminate amount of time. It’s “dropped,” and picked up later. Most of the time, a drop trailer is used at locations that ship or

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Training Tuesday– Silence and Sales Listening

Often the most important part of your sales pitch is when you are completely silent. We often rush through all the great benefits of why a customer would buy, without really listening to them tell us what they need…why they might buy from us. Silence is often uncomfortable and we feel the need to fill

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