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LTL 101:Appointment vs. Notification

This week we want to switch gears and discuss the difference between an appointment and a notify before delivery.   Delivery Appointments: Appointments cannot be set until the freight arrives at the destination terminal. Contact must be made with the consignee to deliver. LTL Carriers will always make appointments, we cannot make the appointments for them.

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Training Tuesday:Sales Email Tips

Email may be a hard way to sell – but it is worth a little extra time to send stronger sales emails. Of course, email should never be your primary method of contact with a prospect unless you’ve already spoken with them. It is hard to get prospects to open and respond to emails, so

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Training Tuesday:Closing More Sales, More Easily

If you can’t “close the deal” then you aren’t really succeeding as a salesperson. The main goal of a sales presentation or meeting is to make a sale, and if you aren’t willing to ask for their business then you won’t get it. While closing can seem challenging, and does present unique difficulties, it can

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LTL 101:NMFC Transportability

Remember the National Motor Freight Classification® (NMFC®) is a standard that provides a comparison of commodities moving in interstate, intrastate and foreign commerce. Commodities are grouped into one of 18 classes—from a low of class 50 to a high of class 500—based on an evaluation of four transportation characteristics: density, stow-ability, handling, and liability. Together, these

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Training Tuesday:Improving Your Sales Presentation

Some salespeople will tell you that they don’t have a set presentation, that they don’t like presentations, or even that they choose not to have a presentation because “just talking” to the prospect is better. While these things may suit some salespeople and clients, for the majority, it is important to have an excellent sales

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Training Tuesday:Escaping a Sales Rut

Do you feel trapped in a “rut” and unable to make any real progress towards your sales milestones? Unsure how to break free from that trapped feeling? There are a million techniques for improving your success in sales, but sometimes the simplest ideas can be the most helpful. Of course, it is important to remain

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LTL 101:Freight Classifications

It is VERY important you understand freight class. If you incorrectly classify your item to be shipped it can be reclassified by the freight carrier. Disputing this is difficult, time consuming and you will be charged the difference (usually without a discount). The National Motor Freight Classification® (NMFC®) is a standard that provides a comparison of

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Training Tuesday:Customer Service Tips

Customer service is an essential part of the sales process, even though it may not seem that way at first. Offering your clients and prospective clients excellent customer service is a great way to distinguish yourself from the competition – and it can help you win customers and keep the ones you already have. Below

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Training Tuesday:Improving Your Sales Pitch

If you’ve done proper prospecting and initial calls, then you’ve finally reached the part of the selling process that means you get to really start selling. It can be exciting, but in addition to being your biggest opportunity for success, it can be your biggest opening for failure as well. If you don’t approach the

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LTL 101: Restricted Commodities

Did you know that certain types of commodities cannot be shipped via LTL carriers due to governmental regulations and that LTL carriers can refuse to accept certain items as a matter of company policy? In many cases, the root issue is liability — certain items are too valuable and/or high target items for theft to

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