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Training Tuesday:Defining and Providing Great Customer Service

Clients expect service, but agents, salespeople, and clients often have trouble defining “service”. Driving across town to deliver donuts often gets listed as a service call.  Dropping in to see how things are going often appears on weekly call reports as service.  To some sales agents, service is what they do when they don’t feel

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LTL 101:Hazards and DOT Guidelines

The U. S. Department of Transportation (DOT) has specific rules for shipping hazardous materials. SunteckTTS can help you determine the DOT hazardous class for your shipment and find contract freight carriers that meet DOT safety and transportation requirements.  Hazardous materials are defined by the U. S. Department of Transportation in accordance with the Federal Hazardous Material Law

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Training Tuesday:Managing Objections

If it weren’t for objections everybody would be in sales. While none of us likes objections, we must accept them as part of the business and make sure we know how to overcome them. Your main goal when faced with an objection is to turn the objection around into a reason to purchase our service.

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Training Tuesday:Value Added Selling

There are more and more salespeople who have adopted a value-added approach to sales as a means to differentiate themselves from competitors, but few of them put a real dollar value on the value-added benefits and services they provide. Don’t forget, all benefits are claims, which means they are largely intangible and often difficult for

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LTL 101:Impact of Cubic Capacity

Do you know how Cubic Capacity can affect your shipments? Almost every carrier we utilize through our LTL platforms has a cubic capacity rule in their rules tariff that may affect any of your shipments. LTL carriers impose minimum cubic capacity rules to effectively counter very light, fluffy shipments that take up more than their

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Training Tuesday:Tailoring Your Sales Presentation

Be sure to focus your presentation – but only after you spend a considerable amount of time on the fact-finding and consultative selling components of the sales process. Thorough research and questioning should give you an idea of your prospect’s logistic problems and the solutions you can provide. Tailor your presentation to suit each individual

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SunteckTTS AnnouncesKey Employee Promotions

September 16, 2019 – Jacksonville, Fla. – SunteckTTS, a leading provider of agent‐based, multi‐modal transportation solutions, recently promoted two key employees. Justin Israelite has been promoted to Vice President of Corporate Operations, and Robert Jernigan has been promoted to Vice President of Agent Operations. “Justin has played a key role in helping drive SunteckTTS’ record

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LTL 101:Volume vs Standard Loads

We have great rate engines in place to obtain quotes on standard LTL moves, but do you know when not to use a rate engine?  LTL carriers will impose limits within their tariffs (that vary with every carrier) to limit moving shipments that are too large for their network. Some carriers structure their operations to carry

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Training Tuesday:Improving First Impressions

The initial approach to a prospect is the most crucial part of the sales presentation. All the selling skills in the world won’t matter if you don’t get your foot in the door. If you don’t handle the situation correctly, the first impression can be the only impression! Up front, state your name, the company

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LTL 101:Limited Access and Price

Limited access charges were created to compensate LTL carriers for additional time spent at your shipment’s pick up or delivery locations and constraints that can result from these specific locations. Limited access is defined as meeting any of the following conditions: Not open to the walk-in public during normal business hours Not having personnel readily

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