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Intermodal 101:Role of a 3PL

As a refresher, a 3PL is a Third-Party Logistics provider. This means that a 3PL essentially acts as an intermediary between the shipper and the carrier to ensure that freight is transported correctly, efficiently, and cost-effectively. The 3PL will work with the shipper to create the optimum shipping plan using several different means. The 3PL

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Training Tuesday:Sales Traits Part 1

Do you provide customers with the kind of sales and service they expect? It not, they’ll let you know about it – not directly perhaps, but through indirect messages related to each of the sales traits below. 1.Professionalism: If customers keep you waiting in the outer lobby or look at their watches while you’re talking

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LTL 101:Damaged Freight

LTL 101: Damaged Freight Damaged freight is an unavoidable part of transporting freight, and while frustrating and challenging, there are things you can do to help mitigate the loss. Check out our tips on dealing with damaged freight below. 1: What do I do when I receive damaged freight? Sign the delivery receipt as damaged…

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Training Tuesday:Fixing Sales Talk Mistakes

“Open mouth, insert foot.” It’s a saying used to describe what we feel happens when we say something that we should not have said because it could potentially be interpreted as inappropriate, hurtful, embarrassing for either party, or just awkward. In sales, you can occasionally say something and immediately want to take it back. There

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Intermodal 101:Why a 3PL?

With both ramp to ramp and door to door options available, there are many approaches that a shipper should take to maximize his freight spend whilst still meeting his customer needs.  But understanding that there are multiple approaches to employ is not the same as executing against that plan.  Shippers work hard to master their

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Training Tuesday:Sales Listening

Sales listening is patient listening. Don’t anxiously wait for an opportunity to jump in and solve all the customer’s problems right away. After I ask a question I shut up and allow my prospect to speak. Sometimes I wait for several minutes. Most salespeople can’t stand a pause in the conversation. Take a deep breath,

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LTL 101:Delivery Appointments versus Notifications

LTL 101: Delivery Appointments versus Notify Before Delivery Last post continued discussion on the importance of freight classifications when shipping LTL. This week we want to switch gears and discuss the difference between an appointment and a notify before delivery. Delivery Appointments: Appointments cannot be set until the freight arrives at the destination terminal. Contact

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Training Tuesday:Mastering the Sales Presentation

Increase your odds of closing more sales by practicing your presentations. After you’ve made sales presentations, they become practice sessions for presentations you’ll give in the future. Collect the ideas you’d like to suggest or selling points you want to make; then organize them according to your purpose and the needs of your prospect. Give

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Intermodal 101:Commitment Pricing

Intermodal 101: Advantages of Commitment Pricing Use of the Door to Door, transactional programs from the railroads might seem like the best way to take advantage of pricing that may go down at any given time.  Locking in at a rate for a year’s commitment might not seem like a promising idea when the rates

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Training Tuesday:Managing Stress, Part 2

Training Tuesday: More Stress Management Tips Last week we addressed ten of our top tips for reducing stress and the negative effects that long lasting stress can have on success. Reducing stress is an important life skill involving techniques that take only minutes to learn, but a lifetime to master. Below are ten more tips

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