Last week covered limited access charges and how they can affect your price. This week highlights some Pick-Up and Delivery Tips. Pick-Ups: Any pick-up (P/U) entered after 2:30 PM local time should be called into the carrier to insure availability, otherwise the request will roll over to the next day Lift Gate P/Us must be called
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Training Tuesday:Service Calls, part 2
Last week, we addressed eight ways to say thanks and offer service to customers. This week we’re covering more ways to say thanks as well as some tips to increase your sales, gain market share, and ensure your customers get exactly what they deserve – the best service. 1.Surprise a customer with a small gift
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Intermodal 101:Freight Options
So, what makes good products to ship via intermodal? The simple answer is that almost anything that can be shipped, can be shipped via intermodal. Please note we said almost anything. If you have heavy product, such as beverages, canned goods, paper products or lumber, you can ship those in intermodal service. But if you
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Training Tuesday:Service Calls
To some sales agents, service is what they do when they don’t feel like selling. Service can be a way to putt off more important activities. Don’t use service calls as a way to pad your call report. Making service calls to your customers is very important, but remember that a service call should have
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LTL 101:Limited Access Charges
Limited access charges were created to compensate LTL carriers for additional time spent at a shipment’s pick up or delivery locations and constraints that can result from these specific locations. Limited access is defined as meeting any of the following conditions: Not open to the walk-in public during normal business hours Not having personnel readily
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Training Tuesday:Accelerating Sales – Part 2
Last week we addressed 5 of our top tips on improving sales success. This week we have 5 more suggestions for improving your success on sales calls. 1.Listen carefully. Here’s a basic rule for a successful sales presentation: Talking 50 percent of the time is too much. Instead, ask questions to direct the conversation 10
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Intermodal 101:Relationship with 3PL
In general, the relationship between a shipper and the 3PL should be based on a “Win/Win” setup. Achieving this setup will enable each party to capitalize on the offering of the other party. The 3PL will work with capacity providers to establish consistent equipment availability when and where needed. They will negotiate the optimum rate
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Training Tuesday:Accelerating Sales – Part 1
Almost all companies, from the smallest to those in the Fortune 100, frequently – if not continually – face the challenge of getting sales fast: next month, next week, even “tomorrow.” Sometimes you should rely on the tried and true methods, but sometimes you should shake things up. Often the well-established selling principles may need
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LTL 101:Density and Prices
Density is very important in selecting freight class. Some carriers will rate based on density if the commodities’ National Motor Freight Classification (NMFC) is a density based item. With these NMFC density based rating carriers the general rule is anything under 48 inches high will be calculated as 48 inches and anything over 48 inches
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Training Tuesday:Sales Traits Part 2
Last week we discussed several sales traits and the signals to improve them that you may be getting from your prospects and customers. This week we’re covering five more of these sales traits and signals. Handling Resistance. If you’re running into a lot of resistance, the best thing you can do is work on analyzing
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